Faqs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

We want you to be delighted with your purchase! If you have a receipt, you can return items within 90 days for a full refund (minus shipping costs). Customized logos or brand-name designs are not refundable, so please double-check your customization before ordering. If you don’t have a receipt, unused items can be exchanged for merchandise of equal or lesser value. 

Custom saddle pad production times vary depending on the level of customization:

• Simple customizations (basic embroidery or leather options): ~10–14 business days
  
• More detailed work (buck stitch, fringe, or laser designs): ~21–30 business days
  
• Large orders (7+ pads or multiple custom designs): ~4–6 weeks
  
• Highly detailed or specialty leather pads (hand tooling, specialty leathers): ~10–16 weeks
  

These are estimated timelines. Production may vary depending on order volume and material availability, so we recommend ordering well ahead of any shows or events.

You earn points when you make qualifying purchases and complete other actions like signing up, referring a friend, leaving product reviews, and celebrating your birthday. Points are tracked in your rewards account once your order is markedCompleted.

Log into your account and visit your rewards or “My Account” dashboard — your current points balance and earning history will be displayed there.

At checkout, look for the“Have Reward Points? Redeem it”section, clickRedeem it, enter the number of points you want to use, and clickApply Reward Points. Your order total will update with your points discount.

If you used reward points to pay for all or part of your order, you will not earn additional points on that purchase.

Points typically expire 1 year after they are earned if not used.

Rewards points can only be used one way per order—you cannot stack multiple points redemptions at once. Some stores do not allow combining points-based rewards with other promo codes (check site messaging at checkout).

If you return an item you earned points from, those points are deducted from your rewards balance. 

Yes, we ship both within the United States and internationally. Shipping rates and delivery times vary based on location and are calculated at checkout.

Unused items may be returned within 90 days of purchase with a receipt for a full refund, minus original shipping costs.

Items with custom logos or branding are not eligible for returns or refunds. Please review customization details carefully before placing your order.

If you don’t have a receipt, unused items may still be exchanged for merchandise of equal or lesser value.

If you ordered the wrong size or product and it is unused, you may exchange it for another item of equal or lesser value.

Please include your invoice or a note explaining the reason for the return. We recommend contacting us before mailing your item to confirm eligibility and next steps.

(Assuming you are not riding a Navajo with your pad)

Discipline Focused Suggestions: 

Trail Riding – 1” Kush or ¾” Kush/OG Fleece

Barrel Racing – ¾” Kush/OG, ½" Kush Fleece

Team Roping – 1” Kush Fleece or 1.25” Kush

Ranching/Cowboying – 1” or 1.25” Kush. You may consider a Best in Show Navajo pad if you often struggle with the skirt of your saddle being too big on your pads.
Steer Wrestling – 1.25” Kush or 1” Kush Fleece

Calf Roping – 1” Kush/OG, 1" Kush/OG Fleece,  ¾” Kush Fleece

Colt Starting – ¾” or 1” Kush/OG

(Assuming you are not riding a Navajo with your pad and your saddle fits well)

Quarter Horse (wide build): 1” OG/Kush Fleece, ¾” OG/Kush Fleece

Thoroughbred (narrow build): 1.25” Kush, ¾” BHS Fleece, or 1” BHS Kush Wool

Mustang (round): ½” Kush Fleece with deep contour, or ¾” Kush/OG with deep contour

Tennessee Walker/Gaited: ½" Kush Fleece with deep contour or ¾" Kush/OG with deep contour. 

Draft Horse:  ¾" Kush/OG Fleece or 1" Kush/OG.

Pony: ¾" Kush/OG (round back ponies) or 1" Kush/OG (ponies with average backs).

*Thickness of suggested pad will vary based on discipline and saddle fit*

Shark Fin / Camel Fin: Withers that thrust noticeably from the topline with an accompanying dip. 

Suggestion: BHS Fleece with deep contour or Cadillac Fleece with deep contour.

Hollow Spots: Broad shoulders with a narrow spot behind the shoulders and a wide back.

Suggestion: Cadillac Fleece with deep contour, Prodigy Fleece with deep contour, or BHS Fleece with deep contour, or Fleece with deep contour.

Downhill Build: If the withers are lower than the croup.

Suggestion: BHS Fleece with deep contour or Cadillac Fleece with deep contour for a narrow horse. Cadillac (shoulder insert only) with deep contour for a narrow horse.

Broad Shoulders: The horse's shoulders must be allowed a complete range of motion.

Suggestion: Should have a wider tree saddle – ½” Fleece or ¾” Fleece depending on discipline.

High Wither (narrow): When the ridge between the shoulder blades that connects the neck and the back is taller than average. 

Suggestion: BHS with or without fleece, or Cadillac (shoulder insert only) with or without fleece.

No Wither (round/mutton): 

Suggestion: ¾” OG/Kush, or ½" Fleece or ¾” Fleece depending on discipline.

*Thickness of suggested pad will vary based on discipline and saddle fit*

Kissing Spine: Occurs when vertebrae in the spine are too close together or touching.

Suggestion: Chronic or Riser pad - thickness depends on discipline.

Protruding Spine: Likely to be due to lack of topline and muscle. 

Suggestion: Riser Fleece, BHS Fleece, Chronic Fleece.

Atrophy – Muscle atrophy also occurs when an unbalanced saddle puts too much pressure on a particular muscle. Under the point of pressure, the muscle will ‘undevelop’ or atrophy.

Suggestion: Muscle atrophy should be treated on a case by case basis. Please consult with our pad fitting specialist (contact office).

Sway Back (Dropped back) - Lordosis, commonly known as 'swayback' has many different causing factors such as genetics, age, conformation, pregnancy, excessive strain on the back and/or a lack of exercise. 

Suggestion: BHS Fleece, Prodigy Fleece, Chronic Fleece or for extreme cases please consult with our pad fitting specialist (contact office).

Saddle Fitting Issues

Saddle Tips & Quick Saddling Tips

Guarantee / Refund / Exchanges

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"I am so in love!"

I've got the coolest pattern in the barn, ha! Best of all my horse loves it. Shes comfortable and happy and that's what matters

★★★★★

Harley T.

Verified Buyer

"Fast Service!"

Bought 3 pads. Arrived quicker than expected and they work amazing ! Sold all my pads from a well known competitor and bought 4 best Evers!

★★★★★

Monty M.

Verified Buyer

"Awesome Pad!"

Ordered a custom pad for our son. It is very well made and beautiful! I love the thickness and the wear leathers are top quality. They even upgraded shipping so we could receive it on time!

★★★★★

Natalie S.

Verified Buyer

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“RIDE WITH THE BEST”

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Phone / Text: 805-528-8009

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Dry Spots (large): A smooth dry spot that is slightly larger than the palm of your hand is not harmful. 

Suggestion: Fleece with deep contour

Dry Spots (small, ruffled hair/white spot) - Is caused by concentrating the pressure too much in one spot. White hair is caused by blood circulation to the hair follicles being cut off from pressure which leads to the death of the hair follicle. 

Suggestion: This can be a sign that the saddle does not have the proper fit but can also mean that you need a thinner pad with deep contour

Rolling - Too much padding negates the good fit between the shape of the horse and the tree by diminishing the curves. It causes the saddle to roll around more, so the cinch needs to be tighter to hold it in place.

Suggestion: A thinner pad with deep contour.

Slipping (backward): Saddles that are too narrow or have too much padding built up in the front are prone to sliding back, resulting in an improper placement on the back.

Suggestion: A thinner pad with deep contour.

Slipping (forward): Saddles that are much too wide without proper corrective padding may slide forward and onto the withers. 

Suggestion: Depending on the build of the horse, a BHS, Prodigy, Riser or Cadillac.

Saddle Sits Low – If the pommel sits down lower than two fingers height from the withers, the saddle will more than likely be tipped forward out of balance. The saddle may also be too wide for the horse.

Suggestion: BHS, Cadillac, or Riser with deep contour.

Saddle Pinching: A saddle that's too narrow, or with a too-narrow gullet, will pinch and put pressure along the sides of his spine.

Suggestion:  Riser or BHS with deep contour.

Saddle Bridging: When the bars of the saddle are sitting above the horse's back rather than fitting closely and the majority of the saddle pressure is over the withers and lower back.

Suggestion: A Prodigy or Chronic.

Loin Rubbing: Ruffled hair over the horse's loins (lower back).

Suggestion: May need a longer pad and should consider either a fleece and/or deep contour.

Rub Marks on Horse's Side: Check your Blevins buckles first to ensure that the leather hasn't worn away causing the metal to rub your horse's hair off. If the Blevins buckles are fine, you may need a longer pad or straight leg option (contact the office for custom build options).

Rubbing: Run your hand under your saddle to check for any nails or hard spots. Saddles do need to have the fleece lining replaced on occasion.

Saddle Tips

6 ½” Gullet with Quarter Horse Bars:  Best for a horse with narrower withers.  Example would be an Arabian bred or thoroughbred with more of a wither to them than your quarter horse breeds.

6 ¾” Gullet with Full Quarter Horse Bars:  Fits a wide variety of your standard horses today.  

7” Gullet with Full Quarter Horse Bars:  Fits your mutton withered or round backed horses that have barely any rise in their withers.

Quick Saddling Tips

"Cupping" Your Pad: The best way to do this is to put your pad on a little bit forward on your horse's back and put your saddle on. From this point, shimmy your saddle a little bit to help it settle into place. Then use your hand to lift the front of your pad up by the gullet-hole giving it a tent-like shape over your horse's withers. This does not need to be drastic but just enough to increase air flow down your horse's spine and to allow the saddle to fit more flush with your horse's back. 

Determining What Size Pad to Get: To determine the best size for your horse, measure the length of your saddle and add 2 to 3 inches to that length. Once under the saddle, your pad should show about 1-1.5" of pad in the front and back of the saddle.

If you are not sure on the fit then please take advantage of our free saddle pad consultation. This process is where we help you decide on the best fit for you and your horse. Send side pictures of your horse saddled AND unsaddled to 805-528-8009 (text) or info@besteverpads.com.

We want you to be completely satisfied with your purchase at Best Ever Custom Saddle Pads. Customers, with receipt, have 90 days to return items for a full refund minus shipping costs. We do not issue refunds on customized logos or brand names, therefore, make sure you have the correct information submitted before ordering. Customers with no receipt may exchange unused items for other merchandise of equal or lesser value.