We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

We want you to be delighted with your purchase! If you have a receipt, you can return items within 90 days for a full refund (minus shipping costs). Customized logos or brand-name designs are not refundable, so please double-check your customization before ordering. If you don’t have a receipt, unused items can be exchanged for merchandise of equal or lesser value. 

Custom saddle pad production times vary depending on the level of customization:

• Simple customizations (basic embroidery or leather options): ~10–14 business days
  
• More detailed work (buck stitch, fringe, or laser designs): ~21–30 business days
  
• Large orders (7+ pads or multiple custom designs): ~4–6 weeks
  
• Highly detailed or specialty leather pads (hand tooling, specialty leathers): ~10–16 weeks
  

These are estimated timelines. Production may vary depending on order volume and material availability, so we recommend ordering well ahead of any shows or events.

You earn points when you make qualifying purchases and complete other actions like signing up, referring a friend, leaving product reviews, and celebrating your birthday. Points are tracked in your rewards account once your order is markedCompleted.

Log into your account and visit your rewards or “My Account” dashboard — your current points balance and earning history will be displayed there.

At checkout, look for the“Have Reward Points? Redeem it”section, clickRedeem it, enter the number of points you want to use, and clickApply Reward Points. Your order total will update with your points discount.

If you used reward points to pay for all or part of your order, you will not earn additional points on that purchase.

Points typically expire 1 year after they are earned if not used.

Rewards points can only be used one way per order—you cannot stack multiple points redemptions at once. Some stores do not allow combining points-based rewards with other promo codes (check site messaging at checkout).

If you return an item you earned points from, those points are deducted from your rewards balance. 

Yes, we ship both within the United States and internationally. Shipping rates and delivery times vary based on location and are calculated at checkout.

Unused items may be returned within 90 days of purchase with a receipt for a full refund, minus original shipping costs.

Items with custom logos or branding are not eligible for returns or refunds. Please review customization details carefully before placing your order.

If you don’t have a receipt, unused items may still be exchanged for merchandise of equal or lesser value.

If you ordered the wrong size or product and it is unused, you may exchange it for another item of equal or lesser value.

Please include your invoice or a note explaining the reason for the return. We recommend contacting us before mailing your item to confirm eligibility and next steps.